Reset Password

Your search results

Table of Contents

Rental Agreement

Welcome and thanks for booking your rental with Hyatus CT LLC.

Please be sure to read this rental policy.

By clicking “Book Now” or “Instant Booking” you are acknowledging and agreeing to the following for this specific property:

  1. BOOKING TRANSACTION

    You are entering into a rental agreement directly with Hyatus CT LLC. (“Hyatus”).
  2. PAYMENT TERMS & CANCELLATION

    The non-refundable down payment and balance due terms are explained in the Payment Terms section on the checkout web page for the rental. Please review these terms carefully. You may cancel your booking at any time, however, all refunds are subject to the refund policy listed for your rental. Hyatus is not authorized to make exceptions to these terms.
  3. HOUSE RULES

    The rental may have general and/or specific rules regarding large groups, parties, pets, smoking, and/or any other rental related rules and regulations. These rules are detailed in the description or other applicable section(s) of the rental listing, and are incorporated into this rental policy. Please review these terms carefully, as any violation may result in additional fees or eviction without refund. Hyatus is not authorized to make exceptions to these rules.
  4. ARRIVAL DETAILS & CHECK-IN/CHECK-OUT

    Once your booking has been paid in full, you will receive contact information for the primary contact for your stay (your “Contact”). Your Contact can help you arrange your arrival and check-in, coordinate any maintenance needs, etc. Check-in and check-out times will be confirmed with your Contact and communicated in a pre-stay communication prior to your arrival. Please also communicate your expected arrival time to your Contact.
  5. DAMAGE & INSURANCE

    Hyatus reserves the right to collect a deposit (the “Security Deposit”) to protect against damages. If applicable, the Security Deposit will be detailed on the booking details section of the checkout web page and shall be refunded within 15 days of your departure date provided no deductions are made due to A) damage to property or furnishings, B) dirt or other mess requiring excessive cleaning, or C) any other costs incurred by your Hyatus as a result of your stay. Any damage to the rental must be reported to Hyatus and the Contact before check-out. You grant Hyatus the right to charge the credit card number used to book the rental for any such damages, including, but not limited to, additional cleaning fees. To ensure that the proper party is held responsible, please notify your Contact of any damages found at check-in.
  6. FEES & ADDITIONAL SERVICES

    In some cases, Hyatus may have optional fees and services (e.g., to heat a swimming pool in the winter). Should you opt into any of these services and related fees Hyatus will provide payment details and all applicable charges will apply.
  7. MAXIMUM OCCUPANCY

    The maximum number of people that may occupy the rental is indicated in the listing. This rule applies to day visitors and children as well. Unless otherwise approved by your Contact, occupancy over the indicated capacity may result in eviction and forfeiture of amounts paid. Hyatus is not authorized to make exceptions to these terms.
  8. MAINTENANCE

    Hyatus  cares very much about their rental and strives to keep it in excellent shape. If you notice any problems or maintenance issues, please notify your Contact immediately.
  9. CANCELLATIONS BY HYATUS

    In the event that your Haytus has to cancel your booking for any reason you will be notified as quickly as possible and refunded 100% of any amounts paid. We highly recommend that you purchase trip insurance to protect against certain types of cancellations, among other risks, Hyatus is not responsible or liable for cancellations for any reason. 
  10. CLEANLINESS

    You are expected to treat the rental with respect, keeping in mind that this is a home, not a hotel room. Even in cases where a cleaning fee is charged, you are expected to leave the rental in a clean, neat and orderly condition.
  11. INDEMNIFICATION & HOLD HARMLESS

    You agree to indemnify and hold harmless your Hyatus, for any liabilities, damage, cost or expense whatsoever arising from or related to any claim in connection with your use and/or occupancy of the rental, including, but not limited to, any claim or liability for personal injury, damage, loss of personal belongings or theft of property which is made, incurred or sustained by you and/or anyone you invite to use the rental as your guest.
  12. ATTORNEY’S FEES & COSTS

    If Hyatus employs the services of an attorney or attorneys to enforce any conditions of this policy, you shall be liable to your Hyatus  for reasonable attorney’s fees and costs incurred by your Hyatust.
  13. FALSIFIED BOOKINGS

    If your booking was made under false pretense, including, but not limited to, a falsified name, age or size of party, you will be subject to immediate eviction and forfeiture of all amounts paid.
  14. HYATUS ACCESS

    If requested, you shall allow Hyatus access to the rental during your stay. Hyatus shall exercise this right of access in a reasonable manner.
  15. GENERAL TERMS

    If any section, clause, paragraph or term of the Rental Agreement is held or determined to be void, invalid or unenforceable, for any reason, all other terms, clauses or paragraphs herein shall be severed and remain in force and effect. This Agreement is taken in full compliance with federal, state and local laws, without regard to race, color, religion, sex, country of origin, handicap or familial status.

 

COVID-19 Safety Measures and FAQ

In response to COVID-19, Hyatus is ensuring the safety of our guests and staff while adding flexibility to accommodate their changing traveling and living needs. The following are some of the steps we have taken:

OSHA transparent logo for health guidelines
CDC transparent logo for health guidelines

Adhering to Expert Health Guidance

Following the latest OSHA and CDC protocols, our cleaning team has implemented a rigorous, hospital-grade sanitization process prior to each guest’s arrival. We are hyper-focused on disinfecting all surfaces and thoroughly sanitizing each apartment between each guest. Additionally, we are focused on disinfecting all shared or heavily trafficked building areas such as elevator buttons, door handles, and railings.

Contactless Self Check-In

Safely check-in or check-out with our contactless self check-in now available for all guests. Maintain social distancing, and check-in through our keypad buzzer, using your personal access code.

self check-in keypad lock
Work station on table with lamp

Work From Home Ready

It is now easier than ever to work from your Hyatus apartment. All our apartments have been fully-equipped for setting up your home-office and getting things done remotely. Enjoy high-speed WiFi, a comfortable work area, a fully-equipped kitchen, and 24/7 tech support.

Save on Longer Stays

We are taking 40% off all 25+ day bookings. The discount is automatically applied when you select your dates so no need to worry about promotional codes. You can view our availability here.

Out of Office bottle

Frequently Asked Questions (FAQ)

We always recommend you follow local guidelines, health officials, and stay-at-home or other travel restrictions. Within these parameters, it is worth noting that our guests stay an average of 90 days. This means that where a hotel is seeing constant traffic of different people entering and exiting a room, our apartments see one guest for a long period of time. After a guest leaves, we then leave additional time to clean and thoroughly sanitize the entire space well before the next guest is scheduled to arrive.

Hyatus apartments have always received stellar reviews for our stringent cleaning standards. While we continue to maintain the highest standards, including a detailed check-list with more than 100 cleaning routines and guidelines, we have further supplemented this routing with protocols that not only follow CDC guidelines for limiting the transmission of coronavirus, but go above and beyond with a hospital-grade sanitization routine. This includes but is not limited to:

  • Fully ventilating rooms before and after cleaning.
  • The wearing of Personal Protective Equipment (PPE) by all cleaning or maintenance staff.
  • Disinfecting and cleaning surfaces with hospital-approved, commercial disinfectants.

Yes. Reach out to us or book a cleaning on our website. Mid-stay cleaning generally cost $50 each.

Shared building spaces are all currently open. Seating has been rearranged to maximize social distancing, and disinfecting is done at least twice daily. However, we are always following the latest CDC guidelines and will update our policies accordingly.

Yes. Contact us at reservations@hyatus.co we will work with you to allow you to extend your stay.

Yes. We offer tax and other discounts for individuals from one of these organizations. Please get in touch and a team member will walk you through your options.

We are doing our utmost to ensure our guests feel safe and at home during this global pandemic.

  • If you are a current guest and you have any questions related to the current situation surrounding COVID-19, please feel free to reach out to us by email at reservations@.hyatus.co, by phone at +1 (833) 383-4923, or through instant chat – a Hyatus team member is always available to provide you with assistance.

We are always responding to guest and partner feedback and constantly monitoring this dynamic situation. As we continue to learn new facts and circumstances change, we will update our policies and protocols accordingly.

For more information regarding our response to COVID-19 please read our latest updates on our coronavirus response here.