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Privacy Policy

Who we are

Hyatus owns and manages furnished apartments and houses with the goal of providing clean, comfortable, and reliable hospitality to our guests and partners. We provide short-term, medium-term, and long-term housing to everyone from vacationing families to travelling nurses to corporate travelers.

Comment privacy

When our visitors post a comment on our site, we store the text contained within the comment form in order to display the comment on our site. To allow us to block spam comments, we may also check the user agent of the browser leaving the comment.

If you are a registered user, by leaving a comment you allow Hyatus to display your profile name and photo next to the public comment.

Media

If you submit photos to Hyatus, please avoid submitting photos that contain location data.

Creating and deleting cookies

By registering an account with Hyatus you are allowing Hyatus to save the personal info that you submit as part of the account creation process. This can include your first and last name, your email address, and cookies. Cookies are used only to allow you to move around the site without having to sign back in. Cookies will last for 6 months. 

Cookies used to test whether your browser is compatible with cookies do not contain any personal information and are deleted at the end of your session. 

On login, cookies are used to save your session, and to set the display options to reflect the same display options that you chose the last time you were signed in. This is meant for your convenience. No preferences are saved after your account is deleted or after 12 months. 

Embedded content from other websites

Pages on this site include embedded content from You Tube and other 3rd party websites. These sites may collect information about you when you interact with content hosted on theses sites, even if said content is embedded on Hyatus. 

Requesting a copy of your data

If you area a registered user or you have submitted any content to this site, including reviews or testimonials, you can request to receive a full summary of all the data stored on Hyatus servers or databases that relate to this information.

Removing your personal data

At any point you can reach out to Hyatus and request we remove all personal data associated with your account or visit. Hyatus will always comply with a deletion request within 7 business days. 

By default, Hyatus saves account profile information as well as any public comments, reviews, or testimonials posted by the account holder onto Hyatus.

Contact

When you contact Hyatus through the contact form we store the question you sent in the contact form as well as any contact information submitted through the contact form.

We will never share contact information or questions sent through our contact form with anyone outside of Hyatus.

Instant chat Hyatus uses Hubspot to manage instant chat interactions on Hyatus.co Hyatus stores chat transcripts for 6 months. Hyatus does not control how Hubspot stores or uses chat transcripts that are sent through Hubspot.

How We User Your Data

We never send your data to anyone. Hyatus uses your data to serve you, allow you to submit feedback, or to answer your questions. That is it. It’s as simple as that!

House Rules

Before proceeding to your Guest Portal, we ask that you carefully review the following two house rules:

  1. Excessive noise, loud music, smoking, and large gatherings are prohibited at all times. All noise that is audible from outside of your apartment is prohibited between 10:00 p.m. and 7:00 a.m. Smoking or noise violations are subject to a $500 fine plus the cost to clean, deodorize, and repair damages.
  2. The building leasing agents in the lobby offices are not associated with Hyatus, and it is not their job to assist our guests. Please contact us directly with any questions.

In the event of violation of our House Rules, Hyatus reserves the right to terminate your reservation, and take further action as may be necessary or appropriate.

Sofa in Bed Position

COVID-19 Safety Measures and FAQ

In response to COVID-19, Hyatus is ensuring the safety of our guests and staff while adding flexibility to accommodate their changing traveling and living needs. The following are some of the steps we have taken:

OSHA transparent logo for health guidelines
CDC transparent logo for health guidelines

Adhering to Expert Health Guidance

Following the latest OSHA and CDC protocols, our cleaning team has implemented a rigorous, hospital-grade sanitization process prior to each guest’s arrival. We are hyper-focused on disinfecting all surfaces and thoroughly sanitizing each apartment between each guest. Additionally, we are focused on disinfecting all shared or heavily trafficked building areas such as elevator buttons, door handles, and railings.

Contactless Self Check-In

Safely check-in or check-out with our contactless self check-in now available for all guests. Maintain social distancing, and check-in through our keypad buzzer, using your personal access code.

self check-in keypad lock
Work station on table with lamp

Work From Home Ready

It is now easier than ever to work from your Hyatus apartment. All our apartments have been fully-equipped for setting up your home-office and getting things done remotely. Enjoy high-speed WiFi, a comfortable work area, a fully-equipped kitchen, and 24/7 tech support.

Save on Longer Stays

We are taking 40% off all 25+ day bookings. The discount is automatically applied when you select your dates so no need to worry about promotional codes. You can view our availability here.

Out of Office bottle

Frequently Asked Questions (FAQ)

We always recommend you follow local guidelines, health officials, and stay-at-home or other travel restrictions. Within these parameters, it is worth noting that our guests stay an average of 90 days. This means that where a hotel is seeing constant traffic of different people entering and exiting a room, our apartments see one guest for a long period of time. After a guest leaves, we then leave additional time to clean and thoroughly sanitize the entire space well before the next guest is scheduled to arrive.

Hyatus apartments have always received stellar reviews for our stringent cleaning standards. While we continue to maintain the highest standards, including a detailed check-list with more than 100 cleaning routines and guidelines, we have further supplemented this routing with protocols that not only follow CDC guidelines for limiting the transmission of coronavirus, but go above and beyond with a hospital-grade sanitization routine. This includes but is not limited to:

  • Fully ventilating rooms before and after cleaning.
  • The wearing of Personal Protective Equipment (PPE) by all cleaning or maintenance staff.
  • Disinfecting and cleaning surfaces with hospital-approved, commercial disinfectants.

Yes. Reach out to us or book a cleaning on our website. Mid-stay cleaning generally cost $50 each.

Shared building spaces are all currently open. Seating has been rearranged to maximize social distancing, and disinfecting is done at least twice daily. However, we are always following the latest CDC guidelines and will update our policies accordingly.

Yes. Contact us at reservations@hyatus.co we will work with you to allow you to extend your stay.

Yes. We offer tax and other discounts for individuals from one of these organizations. Please get in touch and a team member will walk you through your options.

We are doing our utmost to ensure our guests feel safe and at home during this global pandemic.

  • If you are a current guest and you have any questions related to the current situation surrounding COVID-19, please feel free to reach out to us by email at reservations@.hyatus.co, by phone at +1 (833) 383-4923, or through instant chat – a Hyatus team member is always available to provide you with assistance.

We are always responding to guest and partner feedback and constantly monitoring this dynamic situation. As we continue to learn new facts and circumstances change, we will update our policies and protocols accordingly.

For more information regarding our response to COVID-19 please read our latest updates on our coronavirus response here.