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June 1, 2020

Updates from the Hyatus New Haven Team: Our Commitment to Safety During COVID-19

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As the world endures the COVID-19 pandemic, Hyatus recognizes the importance of providing our guests with comfortable and safe units to call home for the duration of their stays. We are committed to renting impeccably cleaned and disinfected apartments in accordance with the CDC and American Hotel & Lodging Association’s standards. Our team overseeing our New Haven furnished rentals implemented enhanced cleaning practices at the start of the pandemic to accomplish this, and we’re excited to share them with you all. 

All Cleaning Staff is Provided Top-of-the-Line Sanitization Equipment

Each Hyatus New Haven cleaning staff member is equipped with appropriate personal protective equipment, extensive cleaning supplies, and effective disinfectant to protect themselves from potential exposure and thoroughly prepare and sanitize all apartments for our guests. We are constantly researching the best products to use to eliminate any presence of COVID-19 and updated our staff members’ supplies accordingly.

Units are Cleaned Multiple Times Between Stays

In the wake of the COVID-19 pandemic, Hyatus New Haven recognizes that our guests are trusting us to provide them with safe living spaces. We feel great responsibility to maintain this trust, so we now require each unit be cleaned by multiple staff members before being approved to be rented out to the next guest. In doing this, our aim is to guarantee that every surface is 100% disinfected.

Shifting to Longer-Term Stays

We carefully considered how to modify our business practices to address increased safety needs during the COVID-19 outbreak. Consequently, we chose to transition from short-term to longer-term rentals to guarantee we can devote sufficient time to thoroughly cleaning and sanitizing each unit before the next guest checks in. Minimizing the number of people who pass through our units is necessary to keep our guests, as well as others in the building, as safe as possible.

As more information is released, Hyatus will continuously re-assess and update our practices as needed. Whether you’re looking for a vacation rental or a new environment to work from home in, know that you can trust Hyatus for all of your temporary housing needs.

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House Rules

Before proceeding to your Guest Portal, we ask that you carefully review the following two house rules:

  1. Excessive noise, loud music, smoking, and large gatherings are prohibited at all times. All noise that is audible from outside of your apartment is prohibited between 10:00 p.m. and 7:00 a.m. Smoking or noise violations are subject to a $500 fine plus the cost to clean, deodorize, and repair damages.
  2. The building leasing agents in the lobby offices are not associated with Hyatus, and it is not their job to assist our guests. Please contact us directly with any questions.

In the event of violation of our House Rules, Hyatus reserves the right to terminate your reservation, and take further action as may be necessary or appropriate.

Sofa in Bed Position

New Haven furnished apartment couch bed

COVID-19 Safety Measures and FAQ

In response to COVID-19, Hyatus is ensuring the safety of our guests and staff while adding flexibility to accommodate their changing traveling and living needs. The following are some of the steps we have taken:

OSHA transparent logo for health guidelines
CDC transparent logo for health guidelines

Adhering to Expert Health Guidance

Following the latest OSHA and CDC protocols, our cleaning team has implemented a rigorous, hospital-grade sanitization process prior to each guest’s arrival. We are hyper-focused on disinfecting all surfaces and thoroughly sanitizing each apartment between each guest. Additionally, we are focused on disinfecting all shared or heavily trafficked building areas such as elevator buttons, door handles, and railings.

Contactless Self Check-In

Safely check-in or check-out with our contactless self check-in now available for all guests. Maintain social distancing, and check-in through our keypad buzzer, using your personal access code.

self check-in keypad lock
Work station on table with lamp

Work From Home Ready

It is now easier than ever to work from your Hyatus apartment. All our apartments have been fully-equipped for setting up your home-office and getting things done remotely. Enjoy high-speed WiFi, a comfortable work area, a fully-equipped kitchen, and 24/7 tech support.

Save on Longer Stays

We are taking 40% off all 25+ day bookings. The discount is automatically applied when you select your dates so no need to worry about promotional codes. You can view our availability here.

Out of Office bottle

Frequently Asked Questions (FAQ)

We always recommend you follow local guidelines, health officials, and stay-at-home or other travel restrictions. Within these parameters, it is worth noting that our guests stay an average of 90 days. This means that where a hotel is seeing constant traffic of different people entering and exiting a room, our apartments see one guest for a long period of time. After a guest leaves, we then leave additional time to clean and thoroughly sanitize the entire space well before the next guest is scheduled to arrive.

Hyatus apartments have always received stellar reviews for our stringent cleaning standards. While we continue to maintain the highest standards, including a detailed check-list with more than 100 cleaning routines and guidelines, we have further supplemented this routing with protocols that not only follow CDC guidelines for limiting the transmission of coronavirus, but go above and beyond with a hospital-grade sanitization routine. This includes but is not limited to:

  • Fully ventilating rooms before and after cleaning.
  • The wearing of Personal Protective Equipment (PPE) by all cleaning or maintenance staff.
  • Disinfecting and cleaning surfaces with hospital-approved, commercial disinfectants.

Yes. Reach out to us or book a cleaning on our website. Mid-stay cleaning generally cost $50 each.

Shared building spaces are all currently open. Seating has been rearranged to maximize social distancing, and disinfecting is done at least twice daily. However, we are always following the latest CDC guidelines and will update our policies accordingly.

Yes. Contact us at reservations@hyatus.co we will work with you to allow you to extend your stay.

Yes. We offer tax and other discounts for individuals from one of these organizations. Please get in touch and a team member will walk you through your options.

We are doing our utmost to ensure our guests feel safe and at home during this global pandemic.

  • If you are a current guest and you have any questions related to the current situation surrounding COVID-19, please feel free to reach out to us by email at reservations@.hyatus.co, by phone at +1 (833) 383-4923, or through instant chat – a Hyatus team member is always available to provide you with assistance.

We are always responding to guest and partner feedback and constantly monitoring this dynamic situation. As we continue to learn new facts and circumstances change, we will update our policies and protocols accordingly.

For more information regarding our response to COVID-19 please read our latest updates on our coronavirus response here.