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Contact

Our local teams are always available 24 hours a day 7 days a week to help you checking-in or provide any other support you may need. If you have any questions please contact us. We are always a message, text, email, instant-chat, or phone call away!

Frequently asked questions

Our cancellation policies vary by location. Look for the cancellation policy in the description of the rental you are interested in – under the header “

Our most common policy is as follow: 100.00% will be charged when cancelling less than 30 days before arrival 30.00% will be charged when cancelling less than 365 days before arrival

We have completely revamped our cleaning procedures to best protect our team and guests from the global pandemic. This includes PPE for cleaning staff, upgraded, hospital-grade cleaning agents, a comprehensive cleaning checklist, including sanitizing all surfaces and washing all linens in high heat. For a more comprehensive overview of our latest cleaning routines please see our blog post on Covid-19 cleaning here and our Covid-19 update here.

Yes! We offer weekly and monthly furnished apartment pricing in addition to nightly stays. Our monthly guests also have the flexibility of month-to-month flexible move out days. Simply give us 30 days notice before your move out day.

No! You can book as low as 1 night in a luxury Hyatus furnished rental or as much as 365 nights 🙂 But keep in mind, longer you rent, the larger your length of stay discount!

House Rules

Before proceeding to your Guest Portal, we ask that you carefully review the following two house rules:

  1. Excessive noise, loud music, smoking, and large gatherings are prohibited at all times. All noise that is audible from outside of your apartment is prohibited between 10:00 p.m. and 7:00 a.m. Smoking or noise violations are subject to a $500 fine plus the cost to clean, deodorize, and repair damages.
  2. The building leasing agents in the lobby offices are not associated with Hyatus, and it is not their job to assist our guests. Please contact us directly with any questions.

In the event of violation of our House Rules, Hyatus reserves the right to terminate your reservation, and take further action as may be necessary or appropriate.

Sofa in Bed Position

COVID-19 Safety Measures and FAQ

In response to COVID-19, Hyatus is ensuring the safety of our guests and staff while adding flexibility to accommodate their changing traveling and living needs. The following are some of the steps we have taken:

OSHA transparent logo for health guidelines
CDC transparent logo for health guidelines

Adhering to Expert Health Guidance

Following the latest OSHA and CDC protocols, our cleaning team has implemented a rigorous, hospital-grade sanitization process prior to each guest’s arrival. We are hyper-focused on disinfecting all surfaces and thoroughly sanitizing each apartment between each guest. Additionally, we are focused on disinfecting all shared or heavily trafficked building areas such as elevator buttons, door handles, and railings.

Contactless Self Check-In

Safely check-in or check-out with our contactless self check-in now available for all guests. Maintain social distancing, and check-in through our keypad buzzer, using your personal access code.

self check-in keypad lock
Work station on table with lamp

Work From Home Ready

It is now easier than ever to work from your Hyatus apartment. All our apartments have been fully-equipped for setting up your home-office and getting things done remotely. Enjoy high-speed WiFi, a comfortable work area, a fully-equipped kitchen, and 24/7 tech support.

Save on Longer Stays

We are taking 40% off all 25+ day bookings. The discount is automatically applied when you select your dates so no need to worry about promotional codes. You can view our availability here.

Out of Office bottle

Frequently Asked Questions (FAQ)

We always recommend you follow local guidelines, health officials, and stay-at-home or other travel restrictions. Within these parameters, it is worth noting that our guests stay an average of 90 days. This means that where a hotel is seeing constant traffic of different people entering and exiting a room, our apartments see one guest for a long period of time. After a guest leaves, we then leave additional time to clean and thoroughly sanitize the entire space well before the next guest is scheduled to arrive.

Hyatus apartments have always received stellar reviews for our stringent cleaning standards. While we continue to maintain the highest standards, including a detailed check-list with more than 100 cleaning routines and guidelines, we have further supplemented this routing with protocols that not only follow CDC guidelines for limiting the transmission of coronavirus, but go above and beyond with a hospital-grade sanitization routine. This includes but is not limited to:

  • Fully ventilating rooms before and after cleaning.
  • The wearing of Personal Protective Equipment (PPE) by all cleaning or maintenance staff.
  • Disinfecting and cleaning surfaces with hospital-approved, commercial disinfectants.

Yes. Reach out to us or book a cleaning on our website. Mid-stay cleaning generally cost $50 each.

Shared building spaces are all currently open. Seating has been rearranged to maximize social distancing, and disinfecting is done at least twice daily. However, we are always following the latest CDC guidelines and will update our policies accordingly.

Yes. Contact us at reservations@hyatus.co we will work with you to allow you to extend your stay.

Yes. We offer tax and other discounts for individuals from one of these organizations. Please get in touch and a team member will walk you through your options.

We are doing our utmost to ensure our guests feel safe and at home during this global pandemic.

  • If you are a current guest and you have any questions related to the current situation surrounding COVID-19, please feel free to reach out to us by email at reservations@.hyatus.co, by phone at +1 (833) 383-4923, or through instant chat – a Hyatus team member is always available to provide you with assistance.

We are always responding to guest and partner feedback and constantly monitoring this dynamic situation. As we continue to learn new facts and circumstances change, we will update our policies and protocols accordingly.

For more information regarding our response to COVID-19 please read our latest updates on our coronavirus response here.