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About Us

June 6, 2020 by Hyatus

Family Owned and Operated

Hyatus: Your Home Away From Home

We strive to provide our guests with a place to stay that feels more like a dream-home than a hotel: A home where our guests can cook a meal, eat in a well-lit dining room, and enjoy a local neighborhood in an immaculately cleaned and luxurious environment.

Our Mission

Personalized

Whether for academics in our university apartment or medical professional in our hospital apartments, we specifically select and outfit out apartments for the guests we house, and often further customize our apartments based on each guest’s needs.

New Haven furnished apartment cleaning and disinfecting process

Clean

We understand that no matter how luxurious, or how conveniently located, an unclean apartment makes for an unenjoyable stay. We prioritize cleaning and disinfecting between every stay, so guests can always enjoy a spotless apartment.

Exceed Expectations

Pictures can be deceiving, and too often guests are disappointed when they arrive at their hotels, as the pictures do not match their reality. We strive to reverse this trend: If you like our pictures, you’ll LOVE our apartments.

Our History

Remembering the Past

Hospitality Beginnings

In 1792, City Hotel opened in New York as the first publicly held hotel. In 1809, the Tremont opened in Boston as the first modern hotel.

Modern Hotels Grow

In 1908, the Buffalo Statler opened as the first business hotel. From there a surge of hotels flooded the U.S. and the rest of the world with prominent names such as Radisson, Marriot and Hilton.

Our Founding

In 2017, Ort Property Group, a well established real-estate firm, founded Hyatus with the goal of taking what these hotels do so well: providing clean, comfortable, and reliable hospitality, and combining it with the homeliness, conveniences, and neighborhoods of our guests’ dream homes.

We Are happy to help

Whether you’re interested in an apartment for a travel nursing assignment, housing for the semester while while you teach at a university, or an apart-hotel for a weekend getaway, don’t hesitate to reach out to learn more about our apartments.

Questions & Answers

Generally, there is no minimum stay requirement. However, significant discounts are provided for long-term stays. These discounts are reflected in the price that is displayed once you select your desired dates.

We try to notify guests who are interested in extending their stay before we accept a booking for their current check-out date. However, this is not always possible, so it is best to extend as soon as you know you would like to.

If you’d like, we can let you know as soon as your room is ready, and you can check-in at that time, even if it’s before 3:00 PM. Unfortunately, we cannot guarantee early check-in, as it depends when our cleaning staff finishes preparing your apartment.   

You can always contact us with your desired dates, and we will update you with any updates in our availability 

We recommend booking directly, as you will save significantly on fees Airbnb, Booking.com, Vrbo, and Expedia charge guests. We also save a bit, so we’d appreciate the win-win 🙂

Everything you can dream 🙂 Blenders, pot sets, pan sets, glass tuperware, tumblers, water glasses, mugs, blenders, toasters and more.

We do! We’re always happy to set up an partnerships with companies whose employess would enjoy our apartments.

Our in-house cleaning staff can clean your apartment, by appointment, at an unbeatable price. You can setup weekly, monthly, or individual cleanings so your apartments feels like it during your check-in.

House Rules

Before proceeding to your Guest Portal, we ask that you carefully review the following two house rules:

  1. Excessive noise, loud music, smoking, and large gatherings are prohibited at all times. All noise that is audible from outside of your apartment is prohibited between 10:00 p.m. and 7:00 a.m. Smoking or noise violations are subject to a $500 fine plus the cost to clean, deodorize, and repair damages.
  2. The building leasing agents in the lobby offices are not associated with Hyatus, and it is not their job to assist our guests. Please contact us directly with any questions.

In the event of violation of our House Rules, Hyatus reserves the right to terminate your reservation, and take further action as may be necessary or appropriate.

Sofa in Bed Position

COVID-19 Safety Measures and FAQ

In response to COVID-19, Hyatus is ensuring the safety of our guests and staff while adding flexibility to accommodate their changing traveling and living needs. The following are some of the steps we have taken:

OSHA transparent logo for health guidelines
CDC transparent logo for health guidelines

Adhering to Expert Health Guidance

Following the latest OSHA and CDC protocols, our cleaning team has implemented a rigorous, hospital-grade sanitization process prior to each guest’s arrival. We are hyper-focused on disinfecting all surfaces and thoroughly sanitizing each apartment between each guest. Additionally, we are focused on disinfecting all shared or heavily trafficked building areas such as elevator buttons, door handles, and railings.

Contactless Self Check-In

Safely check-in or check-out with our contactless self check-in now available for all guests. Maintain social distancing, and check-in through our keypad buzzer, using your personal access code.

self check-in keypad lock
Work station on table with lamp

Work From Home Ready

It is now easier than ever to work from your Hyatus apartment. All our apartments have been fully-equipped for setting up your home-office and getting things done remotely. Enjoy high-speed WiFi, a comfortable work area, a fully-equipped kitchen, and 24/7 tech support.

Save on Longer Stays

We are taking 40% off all 25+ day bookings. The discount is automatically applied when you select your dates so no need to worry about promotional codes. You can view our availability here.

Out of Office bottle

Frequently Asked Questions (FAQ)

We always recommend you follow local guidelines, health officials, and stay-at-home or other travel restrictions. Within these parameters, it is worth noting that our guests stay an average of 90 days. This means that where a hotel is seeing constant traffic of different people entering and exiting a room, our apartments see one guest for a long period of time. After a guest leaves, we then leave additional time to clean and thoroughly sanitize the entire space well before the next guest is scheduled to arrive.

Hyatus apartments have always received stellar reviews for our stringent cleaning standards. While we continue to maintain the highest standards, including a detailed check-list with more than 100 cleaning routines and guidelines, we have further supplemented this routing with protocols that not only follow CDC guidelines for limiting the transmission of coronavirus, but go above and beyond with a hospital-grade sanitization routine. This includes but is not limited to:

  • Fully ventilating rooms before and after cleaning.
  • The wearing of Personal Protective Equipment (PPE) by all cleaning or maintenance staff.
  • Disinfecting and cleaning surfaces with hospital-approved, commercial disinfectants.

Yes. Reach out to us or book a cleaning on our website. Mid-stay cleaning generally cost $50 each.

Shared building spaces are all currently open. Seating has been rearranged to maximize social distancing, and disinfecting is done at least twice daily. However, we are always following the latest CDC guidelines and will update our policies accordingly.

Yes. Contact us at reservations@hyatus.co we will work with you to allow you to extend your stay.

Yes. We offer tax and other discounts for individuals from one of these organizations. Please get in touch and a team member will walk you through your options.

We are doing our utmost to ensure our guests feel safe and at home during this global pandemic.

  • If you are a current guest and you have any questions related to the current situation surrounding COVID-19, please feel free to reach out to us by email at reservations@.hyatus.co, by phone at +1 (833) 383-4923, or through instant chat – a Hyatus team member is always available to provide you with assistance.

We are always responding to guest and partner feedback and constantly monitoring this dynamic situation. As we continue to learn new facts and circumstances change, we will update our policies and protocols accordingly.

For more information regarding our response to COVID-19 please read our latest updates on our coronavirus response here.